What Clients Say
About Working With Us

I had been searching on my own for about three months using the usual portals and found the process quite exhausting — lots of photographs that don't match the actual unit, owners who don't respond promptly, that sort of thing. A colleague suggested Berlian. The difference was immediate: I received three options within a week, all of which matched what I had described, and our coordinator had actually walked through each of them and gave me specific observations rather than the usual sales pitch. I ended up at the second property on the list. Very satisfied with the whole experience.

We engaged Berlian for the Family programme when my company transferred me to KL. Moving from India with two school-age children, the main concern was being somewhere within reasonable distance of a decent school. Siti took our brief seriously and built the shortlist around the school catchment question rather than treating it as an afterthought. The lease review was also something I had not expected — she flagged two clauses that were unusual and got them revised before signing. The coordination piece genuinely removed a lot of stress from what could have been a difficult move.

I wanted something in the Connaught area specifically — I knew the neighbourhood reasonably well and had a clear idea of the kind of building I was after. The Search programme was exactly the right level of engagement for me: not too involved, but genuinely useful. Ahmad's building notes were the highlight — things like lift wait times and the responsiveness of the JMB committee are not things you can learn from a listing. Moved in April, very happy with the choice.

The Signature programme was something I had not initially considered — I thought it might be more than I needed. It turned out to be worth every ringgit. I arrived to find everything arranged: the apartment was ready, Siti met me at the airport, and the first evening was spent understanding the building and neighbourhood rather than chasing paperwork. The household help introduction was also genuinely useful — I would not have known how to find reliable domestic help in a new city. Still using the same person a year on.

Honest review: the shortlist took about eight days rather than the promised seven, which was slightly frustrating — I was working to a fairly firm moving date. That said, the quality of the options was notably better than what I had found on my own. Nadia was responsive throughout and the lease review was thorough. One clause was renegotiated in my favour. I would engage Berlian again when the time comes to move — and I would just build in a little extra time at the search stage.

My parents were moving from Penang to be closer to us in KL — they wanted something in Connaught and the move needed to go smoothly given their age. Berlian handled the family coordination programme on their behalf while I was coordinating from my side. The deposit and utility setup were arranged without involving my parents in unnecessary back-and-forth with the owner, which is exactly what we needed. The move-in walkthrough was also reassuring — documented clearly so there are no disputes about condition at the end of the tenancy.