Terms & Conditions

1. Definitions

• "We", "Us", "Our" — refers to Berlian, its directors, staff, and authorised representatives.
• "Service" — any residential rental advisory programme offered by Berlian, including search, coordination, and concierge engagements.
• "User" — any individual who accesses this website or enquires about, or engages, our services.
• "Agreement" — these Terms & Conditions, together with any written service engagement letter or scope confirmation issued by Berlian.
• "Content" — all text, imagery, documents, and information published on this website.

2. Acceptance of Terms

By accessing this website or submitting an enquiry form, you confirm that:

• You are at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher.
• You have the legal capacity to enter into a binding agreement.
• You are accessing our services for personal residential purposes, not commercial resale or subletting without proper authority.

3. Service Description

Berlian provides residential rental advisory services focused on the Cheras and East Kuala Lumpur districts. Our current service programmes are:

Services are available to clients residing in or relocating to Malaysia. We reserve the right to decline or discontinue a service engagement at our discretion with reasonable notice.

4. User Responsibilities

When using our website or engaging our services, you agree to:

• Provide accurate and complete information in all enquiry forms and communications.
• Not misrepresent your identity or residential circumstances.
• Not use this website to engage in fraudulent, unlawful, or harmful activity.
• Not scrape, reproduce, or commercially exploit our content without written consent.
• Respond to our team's queries in a reasonable timeframe to allow service delivery to proceed.

5. Intellectual Property

All content on this website — including text, design, images, and programme descriptions — is the property of Berlian and protected under Malaysian copyright law. You may view and print content for personal, non-commercial reference only. No reproduction, redistribution, or adaptation is permitted without our prior written consent. Any feedback or suggestion you share with us may be used by Berlian without obligation to you.

6. Payment Terms

• All fees are quoted and payable in Malaysian Ringgit (RM).
• Payment terms and methods will be confirmed in the written engagement letter issued before service commencement.
• Fees are payable as agreed in the engagement letter. We reserve the right to pause service delivery if payment obligations are not met.
• Refunds are considered on a case-by-case basis depending on the stage of service delivery. We will discuss any refund requests in good faith.
• Fees displayed on this website are indicative. Final fees are confirmed in the engagement letter and may be adjusted for bespoke scopes.

7. Service-Specific Terms

The following conditions apply to all Berlian service engagements:

• Scope: The scope of each engagement is confirmed in writing before commencement. Any additions to scope require a written amendment.
• Confidentiality: We treat all client information and circumstances as confidential and do not share them with third parties except as required for service delivery.
• Timeline: Indicative timelines are shared at the start of each engagement. Timelines may be affected by property availability, owner responsiveness, and client availability.
• No commission: Berlian operates on a fee-based model. We do not receive commission from property owners or developers, preserving the independence of our advisory.

8. Disclaimers

This website and our services are provided in good faith. However, please note:

• We do not make any promises regarding the availability of specific residences, rental prices, or the outcome of tenancy negotiations.
• Property market conditions in Kuala Lumpur can change. Our assessments are based on conditions at the time of engagement.
• Information on this website is for general reference and does not constitute legal, financial, or investment advice.
• We are not a licensed real estate agent and do not represent landlords or developers.

9. Limitation of Liability

To the extent permitted by Malaysian law, Berlian's liability for any claim arising from our services or website use is limited to the total fees paid by you in the relevant engagement.

We are not liable for indirect, consequential, or incidental losses, including loss of opportunity, disruption to relocation plans, or any loss arising from matters outside our reasonable control (including third-party actions by landlords, authorities, or utilities providers).

10. Termination

Either party may end a service engagement by providing written notice. In such cases:

• Fees for work completed to the point of termination remain payable.
• We will return any client materials provided to us during the engagement.
• Confidentiality obligations survive termination and remain in effect.
• Berlian reserves the right to terminate an engagement immediately if a client provides materially false information or acts in a manner that makes continued engagement impractical.

11. Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute:

1. We encourage both parties to seek resolution through direct, good-faith communication within 30 days of the dispute arising.
2. If informal resolution is not reached, the matter may be referred to mediation under the Mediation Act 2012 (Malaysia).
3. If mediation is unsuccessful, disputes shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

12. General Provisions

• Entire Agreement: These terms, together with any written engagement letter, constitute the entire agreement between the parties.
• Severability: If any provision is found to be unenforceable, the remainder of these terms continues in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement rights.
• Assignment: You may not assign your rights under these terms without our prior written consent.
• Notices: Formal notices should be sent by email to [email protected] or by post to our registered address.

13. Changes to These Terms

We may revise these Terms & Conditions from time to time. The revised version will be published on this page with an updated effective date. Continued use of our website or services after any revision constitutes acceptance of the updated terms. We recommend checking this page periodically.