This Privacy Policy applies to Berlian, operating at Jalan Cheras, Taman Connaught, 56000 Kuala Lumpur, Malaysia. It covers personal information collected through our website at berlianisi.live, through our enquiry forms, and through the course of delivering our rental advisory services. If you have questions about this policy, please contact us at [email protected].
1. Information We Collect
We collect personal information only when it is relevant to providing our advisory services or responding to your enquiries. The categories of information we may hold are:
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Contact details — your name, email address, and telephone number, provided when you complete an enquiry form or contact us directly.
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Enquiry content — your message, residence requirements, budget considerations, and any details you choose to share about your situation.
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Service-related information — for coordination services, we may collect household composition, school preference, and tenancy details necessary to fulfil your engagement.
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Technical data — IP address, browser type, pages visited, and session duration collected automatically through cookies and web analytics tools.
Legal basis for processing: We process your data with your consent (enquiry submission), to perform a contract (service delivery), and in pursuit of our legitimate interests (improving our services and responding to communications). Data is retained for up to 3 years following the conclusion of a service engagement, or 12 months for enquiries that did not result in engagement.
2. How We Use Your Information
We use personal information strictly for the purposes described below. We do not use your information for profiling or automated decision-making.
Service Delivery
Managing your residence search, coordinating viewings, liaising with property owners, and delivering the scope of your chosen programme.
Communication
Responding to your enquiries, sending updates relevant to your service engagement, and following up at appropriate points.
Service Improvement
Understanding how visitors use our website so we can refine its structure and content to better serve prospective clients.
Legal Compliance
Meeting obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA), and responding to lawful requests from authorities.
We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers — such as cloud hosting and analytics partners — who are contractually bound to handle it responsibly. Marketing communications are only sent where you have clearly opted in.
3. How We Protect Your Data
We maintain appropriate technical and organisational safeguards to protect your information against unauthorised access, loss, or disclosure.
- Data transmitted through our website is protected using SSL/TLS encryption.
- Access to personal data within our team is limited to staff who require it to carry out their responsibilities.
- We conduct periodic reviews of our data handling practices and update them where improvements are identified.
- In the event of a data breach affecting your rights, we will notify you and, where required, the relevant authority within the timeframes specified by applicable law.
4. Cookies
Our website uses cookies to support basic functionality, understand usage patterns, and remember your preferences. Cookies fall into three broad categories on this site:
- Essential cookies — required for the site to function and cannot be disabled.
- Analytics cookies — help us understand how visitors navigate the site so we can improve it.
- Preference cookies — remember your consent choices and settings between visits.
For full details and to manage your cookie preferences, please see our Cookie Policy.
5. Your Rights
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data:
Right to access
Request a copy of the personal data we hold about you.
Right to correction
Request that inaccurate or incomplete data be corrected.
Right to withdraw consent
Withdraw consent for marketing communications at any time.
Right to limit processing
Request that we restrict how we use your data in certain circumstances.
To exercise any of these rights, write to us at [email protected]. We will respond within 21 days. If you are not satisfied with our response, you may contact the Personal Data Protection Department (JPDP), Malaysia's data protection authority.
6. Third-Party Links
Our website may contain links to external sites — including property portals, government resources, or community platforms — for your reference. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies independently before providing any personal information.
7. Children's Privacy
Our services are directed to adults aged 18 and over. We do not knowingly collect personal information from individuals under this age. If we become aware that data from a minor has been submitted, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the revised version will be published on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continued use of our website following any update constitutes acceptance of the revised policy.
9. Contact for Privacy Enquiries
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us through any of the following:
Address
Jalan Cheras, Taman Connaught, 56000 Kuala Lumpur